FREQUENTLY ASKED QUESTIONS

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

We ship wines out on Mondays and Thursdays. Shipping times vary by location, but generally, your wine will arrive within 7-10 days of placing your order. If there is an unforeseen delay we will contact you as soon as possible to let you know.

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended and unsigned for by someone 19 years or older.

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.